Guesswork often plagues support agents, who are trying to respond urgently, and the commodity of time becomes more valuable.ĭevelopers no longer have to wait to be able to analyze and solve real-time user problems. The frustrations of attempting to resolve mobile issues without being there can lead to multiple inefficiencies across the business. IT support for companies with sizeable mobile device fleetsĮnterprises tend to have large fleets of mobile devices to manage.With a new world of remote support to uncover, here are three possible use cases where VNC Server for Mobile allows organizations to solve problems – quickly and securely connecting to mobile devices, from any location. Ways you can use the VNC Server mobile app Improving time-to-resolution, and increasing service levels.

Offering a more informed, contextual support experience.Identifying the issue and find the fix sooner.Cutting out costly back-and-forth correspondence.Reducing the time spent deciphering support tickets.

The VNC Server mobile app will benefit your business by:

IT teams can get a real-time view of devices, giving them more context and helping them identify and fix the issue sooner. VNC Server for Mobile gives you attended access to mobile devices running Android and iOS/iPadOS, meaning support agents can now provide better remote support to mobile users. Support agents often find themselves going back and forth, either trying to understand more detail from the end-user or relaying instructions for fixing the problem. A world of possibilities with on-the-spot assistanceįinding the fix to an end-user’s technical issue remotely can be challenging.

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